You can request a change to your shipping address within 24 hours of placing your order, as long as it hasn’t shipped yet.

Please note: we aim to process orders quickly for fast delivery, so your order may ship sooner than that.

If you need to update your address, contact us at [email protected] as soon as possible. We’ll do our best to catch it in time!

We typically process and pack all orders within 1-5 business days, excluding pre-orders or items marked with a later shipping date at checkout.

Once your order ships, you’ll automatically receive a shipping confirmation email with tracking details.

If you haven’t received this email, feel free to contact us at [email protected] – we’ll be happy to check on it for you!

We partner with trusted carriers like DHL and UPS to ensure fast, safe, and reliable delivery of your orders.

We currently ship across the EU, and we’re expanding to the US and Latin America soon.

If your country isn’t available at checkout yet, we’re likely still working on adding it, stay tuned!

Please note: we do not ship to the following countries due to restrictions: Russia, Belarus, Iran, and most countries in Asia.

All orders are shipped from our fulfillment center located in Poland.

If your tracking shows as delivered but you haven’t received it:
- Please, double-check your delivery address.
- Wait 1-2 more business days (sometimes packages are scanned early).
- If it's still missing, contact us at [email protected] and we’ll help you track it down.

Yes, you can cancel your order as long as it hasn’t shipped yet. To request a cancellation, please reach out via our Contact Us form with your name, email, order number, and the reason for cancellation.

We process orders quickly, so if your order ships before the cancellation is confirmed, don’t worry – you can still return it. For details on how to do that, please check our Return Policy.

Unfortunately, we’re not able to change the billing address once an order has been placed.

The good news? If you received an order confirmation email, your payment went through successfully. As long as your shipping address is correct, your order will be delivered without any issues!

We’d love to hear from you! For all wholesale inquiries, please reach out to us via our Contact Form and add the “Wholesale Inquiry” as the subject.

We’ll get back to you as soon as possible with more information.

We accept Visa, MasterCard, AmEx, Discover, Shop Pay, Apple Pay, Google Pay, and Paypal. Please note that we can't process any partial payments.

If you change your mind and wish to return your order, you may do so within 15 days for orders within the EU and 30 days for the US and LatAm from the date of receipt. Please note that return shipping costs are the customer’s responsibility, and refunds will be issued for the product cost only.

For more details, please refer to our store return policy.

Please send us a few clear photos of the damaged or defective item, along with your order number through our contact us page, so we can assess the issue. Depending on the situation, we can offer a replacement or an appropriate resolution.

At this time, we do not offer direct exchanges. However, if your order has not yet shipped, we may be able to cancel it so you can place a new order with the desired item.

If your order has already been shipped or delivered, you can return it for a refund (excluding shipping costs) and then place a new order. Please refer to our return policy for details on the return process.

If you need assistance, please contact us.

Please send us your name, email, order number, and the reason for the return through our contact us page. Our support team will respond with step-by-step instructions.