Terms of service

TERMS AND CONDITIONS

Last Updated: September 25, 2025

These Terms and Conditions (“Terms”) constitute binding agreement between you (“you” “your” or “customer”) and Unlimited Promova Limited, a company registered in Cyprus with registration number ΗΕ 466199, having its registered office at Office 202, 2nd Floor, 15 Nafpliou Str., 3025, Limassol, Cyprus (“we” “us” “our” or “Company”).

These Terms govern your use of our website available at https://shop.promova.com (the “website”) and your purchase of products available on the website (collectively, “Products”). By accessing this website and/or purchasing products from us, you engage in our “Service” and agree to be bound by these Terms. If you do not agree to these Terms, you must immediately stop using the Service and website and delete your account.

These Terms were originally drafted in English. If there is any conflict between the English language version of these Terms and a version translated into another language, the English-language version will prevail.

I. ELIGIBILITY AND ACCOUNT

By agreeing to these Terms, you represent and warrant that you are:

  1. at least the age of majority in your state, province, or country of residence;

  2. have the legal capacity and you agree to comply with these Terms;

  3. not accessing the Service through automated or non-human means, whether through a bot, script, or otherwise;

  4. not located in, ordinarily resident in, or otherwise subject to sanctions administered or enforced by the United States, the European Union, the United Kingdom, or the United Nations, including any country or territory subject to comprehensive sanctions (and you are not a sanctioned person);

  5. responsible for ensuring your order details, delivery address or shipping, billing and contact information are accurate and up to date.

II. ORDER ACCEPTANCE AND PAYMENT

By completing a purchase and clicking “PAY” you make an offer to buy the products in your cart. A binding contract forms only when we send a shipping/dispatch confirmation (or confirm your order is ready for pickup). An order confirmation or payment authorization alone is not acceptance. Until acceptance, listings, prices, availability and other site content are indicative only; items in your cart are not reserved and may become unavailable.

YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT TO USE ANY PAYMENT METHOD THAT YOU CHOOSE TO USE TO COMPLETE ANY SUCH TRANSACTION.

We are not obligated to supply Products if payment is not completed or cannot be verified. For reasons we may decline, limit, or cancel orders, see Order Cancellation below.

Payment Providers. We use different payment providers to process payments. By paying with the chosen provider, you agree to their agreements and related policies. We are not responsible for issues, errors, or disputes arising from your use of various payment providers; please contact them directly for account or processing issues.

Pricing. Prices for our Products are subject to change without notice. Such changes will not affect orders for which a contract has already been formed. Where required by law, prices displayed will include applicable VAT and the total price (including all taxes, fees, and delivery charges) will be shown before you place your order.

Taxes and Duties. Prices may exclude taxes, customs duties, and import fees depending on destination. You are responsible for any applicable duties, taxes, or fees not included in the checkout price. See our Shipping Policy.

III. TITLE TRANSFER & RISK OF LOSS

Title to the Products will pass to you upon our receipt of full payment and delivery of the Products to you (or to a person you designate).

EU consumers. Risk of loss of, or damage to, the Products will pass to you when you (or a person you designate) take physical possession of the Products. If you arrange your own carrier (not offered or arranged by us), risk will pass to you upon our delivery of the Products to your carrier.

Other consumers. If you are located in other region than the EU, risk of loss of, or damage to, the Products will pass to you upon our delivery of the Products to your carrier.

PRODUCT AVAILABILITY, DESCRIPTIONS, AND MINOR VARIATIONS

Product Availability and Order Acceptance. We may add, remove, or limit Products or quantities, with or without notice, including after you submit an order, due to stock shortages, allocation, discontinuations, or production constraints.

Any inventory levels, availability indicators, and lead times displayed on the website are estimates only, and we do not guarantee that items appearing “in stock” are actually available.

Product Information and Description. We strive for accuracy; however, errors, inaccuracies, or omissions (including in pricing, availability, specifications, or images, and including approximate weights, measurements, and sizes) may occur, and information on the website may not be accurate, complete, reliable, current, or timely and is provided for general information only. Any reliance on the material on the website is at your own risk.

Website Content Updates and Corrections; Your Responsibility to Monitor. We may modify the contents of the website at any time and have no obligation to update any information; you agree it is your responsibility to monitor changes. We may correct any errors and change or update information at any time, without prior notice.

Promotions and Discounts. Promotions, coupons, and discounts (and their terms and validity) may be modified, withdrawn, or corrected at any time without notice.

Minor Variations. Due to manufacturing tolerances, fabric batches, dye lots, cutting processes, display settings, and measurement methods, minor variations in color, texture, fit, or sizing may occur, and measurements may be approximate.

We make reasonable efforts to display product attributes accurately (including colors), but the colors you see depend on your device and settings, and we do not guarantee that your display will accurately render such colors.

Such minor variations do not constitute a defect or non-conformity and will not be grounds for rejection, return, or price adjustment, subject to mandatory consumer rights that cannot be limited under applicable law.

IV. STATUTORY LEGAL GUARANTEE

If a Product is faulty, not as described, or otherwise lacks conformity with the contract, you are entitled to statutory remedies under applicable law. For EU consumers, a minimum 2‑year legal guarantee applies.

Remedies and hierarchy. At no cost to you, you may require:

  1. repair or replacement within a reasonable time and without significant inconvenience,

and where repair or replacement is impossible, disproportionate, not completed within a reasonable time, or would cause significant inconvenience, you may 

  1. request an appropriate price reduction or cancel the contract and receive a refund. 

Costs and risk. Remedies under the legal guarantee are free of charge, including any postage/shipping.

Timing and suspension. We will carry out repairs or replacements within a reasonable time and without significant inconvenience. 

How to claim? Contact [email protected] with your order number, description of the defect, relevant photos or videos, and your preferred remedy (repair, replacement, price reduction, or refund as permitted by your local law). We will acknowledge your claim and provide next steps.

V. ORDER CANCELLATION

Before we accept your order, we may decline, limit, or cancel it for any of the reasons listed below. After we accept your order, we may cancel only in limited cases such as clear pricing errors, suspected fraud, or legal non‑compliance. Reasons include:

  1. Product is unavailable or out of stock.

  2. Your address, billing information, or payment method is incorrect or cannot be verified.

  3. Our security systems flag the order (including suspected fraud or use of bots/automated ordering tools).

  4. Evidence that purchases (single or cumulative) are for resale, tax evasion, or another fraudulent purpose.

  5. Freight forwarding or shipping to an address/service that enables foreign export or unlawful tax avoidance.

  6. The order exceeds purchase limits (by quantity and/or value).

  7. Your account or purchase history shows an unusually high volume of returns.

  8. You are not eligible to purchase (for example, due to age restrictions or sanctions).

  9. Misspelling, pricing, description, or other obvious errors.

  10. An Event Outside Our Control.

  11. Other legal or compliance reasons.

If we decline or cancel:

  1. We will notify you and refund any amounts we received for that order.

  2. To the extent permitted by law, we are not responsible for any other loss, cost, or damage.

  3. We determine, in our discretion, whether any of the above reasons apply.

VI. SHIPPING AND DELIVERY

All matters related to the shipment of your order, including processing times, delivery estimates, and other information, are governed by Shipping Policy. The Shipping Policy is hereby incorporated into these Terms by reference.

Carrier confirmation of delivery (for example, a delivery scan, photo, GPS coordinates, or signature) is prima facie evidence of delivery, but not conclusive; we may request your cooperation to investigate non‑receipt or delivery issues, including providing timely notice and attestations, and we may allow a reasonable investigation period before resolving a claim. See the Shipping Policy.

VII. RETURNS AND REFUNDS

Unless otherwise required by law, you have a statutory right to withdraw from most distance purchases within 14 days without giving any reason. For detailed procedures, conditions, and timeframes, please refer to our Return and Refund Policy, which is incorporated herein by reference.

VIII. EVENTS OUTSIDE OUR CONTROL

We will not be liable for delay or failure to perform due to events beyond our reasonable control, including acts of God, extreme weather, fire, flood, war, labor disputes, governmental actions, pandemics, power or internet failures, or carrier disruptions.

IX. INTELLECTUAL PROPERTY

All content on the website, including but not limited to text, graphics, logos, images, and software, is our intellectual property or property of our licensors and partners. 

Subject to your compliance with these Terms, we grant you a limited, revocable, non‑exclusive, non‑transferable license to access and use the website and its content for your personal, non‑commercial use. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service or content except as permitted by law or with our express written permission.

X. WARRANTIES

We warrant that Products will conform to their description and be of satisfactory quality and fit for their general intended purpose, subject to manufacturing tolerances and the “minor variations” provision in Product Availability, Descriptions, and Minor Variations.

To the maximum extent permitted by law, the website and the Products are provided “AS IS” and “AS AVAILABLE.” Nothing in these Terms limits or excludes any non‑excludable rights or remedies under applicable law, including, without limitation, for consumers under the EU consumer protection law (such as statutory conformity guarantees and associated remedies). If you are a consumer, you may have rights to repair, replacement, refund, price reduction, or other remedies that cannot be excluded by contract.

TO THE MAXIMUM EXTENT PERMISSIBLE BY THE APPLICABLE LAW BY  PLACING AN ORDER WITH US, YOU ACKNOWLEDGE AND AGREE THAT ONCE YOUR ORDER LEAVES OUR OR OUR PARTNER’S FACILITIES AND IS HANDED OVER TO THE SHIPPING CARRIER, THEY ASSUME FULL RESPONSIBILITY FOR ITS TRANSIT AND DELIVERY. WHILE WE STRIVE TO ENSURE THAT YOUR ORDER REACHES YOU SAFELY AND TIMELY, WE HAVE NO CONTROL OVER THE SHIPPING AND DELIVERY PROCESS AND DISCLAIM ANY RESPONSIBILITY FOR ANY DELIVERY-RELATED ISSUES, INCLUDING DELAYED, LOST, OR DAMAGED PARCELS. ANY CLAIMS RELATED TO DELIVERY MUST BE ADDRESSED DIRECTLY WITH THE CARRIER IN ACCORDANCE WITH THEIR POLICIES.

XI. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE (INCLUDING OUR AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS) SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR ANY OTHER LOSSES ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE, PRODUCTS, OR ANY THIRD-PARTY ADS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Limitation of Aggregate Liability. NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO YOUR USE OF THE WEBSITE OR PRODUCTS SHALL BE LIMITED TO THE TOTAL AMOUNT PAID BY YOU TO US FOR THE PRODUCT DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR IF GREATER, ONE HUNDRED EURO (€ 100).

THESE LIMITATIONS OF LIABILITY FORM A FUNDAMENTAL BASIS OF THE AGREEMENT BETWEEN YOU AND THE COMPANY. WITHOUT THESE LIMITATIONS, WE WOULD NOT BE ABLE TO OFFER THE SERVICE UNDER THE SAME TERMS.

Jurisdiction-Specific Exceptions. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OR EXCLUSIONS OF LIABILITY, INCLUDING FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. TO THE EXTENT THAT ANY PART OF THESE LIMITATIONS IS FOUND TO BE UNENFORCEABLE UNDER APPLICABLE LAW, THE REMAINING LIMITATIONS SHALL STILL APPLY TO THE MAXIMUM EXTENT PERMITTED.

IF ANY REMEDY SET FORTH IN THESE TERMS IS FOUND TO HAVE FAILED ITS ESSENTIAL PURPOSE, ALL REMAINING LIMITATIONS OF LIABILITY SHALL STILL APPLY. ADDITIONAL CONSUMER RIGHTS MAY APPLY DEPENDING ON YOUR JURISDICTION.

XII. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless us, along with its affiliates, parent companies, officers, employees, agents, partners, licensors, contractors, successors, and assigns (each, an “Indemnitee”), from and against any losses, damages, liabilities, claims, demands, judgments, settlements, penalties, fines, costs, and expenses of any kind—including, but not limited to, reasonable attorneys’ fees and professional fees—arising directly or indirectly from:

  1. Your breach of these Terms, whether by you or anyone using your account or device.

  2. Your access to or use of the website, including any actions taken.

  3. Your violation of any applicable law, regulation, or third-party rights, including intellectual property, privacy, or proprietary rights.

  4. Any claims related to property damage, personal injury, bodily harm, or death resulting from your use of the website or Products in violation of these Terms.

The Company reserves the right to assume full control of the defense, negotiation, and settlement of any claim for which you are required to indemnify us. You agree to fully cooperate with our defense efforts and acknowledge that we have the sole discretion to select legal counsel and strategy in such matters. You may not settle any claim that imposes liability or obligations on the Company without our prior written consent.

XIII. GOVERNING LAW AND DISPUTE RESOLUTION

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL HAVE A SUBSTANTIAL IMPACT ON HOW CLAIMS YOU AND WE HAVE AGAINST EACH OTHER ARE RESOLVED.

Governing Law. These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Florida, USA, without regard to its conflict of law provisions. 

If you are a consumer resident in the EU, the mandatory consumer protection laws of your country of residence will apply, and you may bring legal proceedings in the courts of your habitual residence. Nothing in these Terms deprives consumers of mandatory protections under applicable law.

Binding Arbitration. You and we agree that any claim or dispute arising out of or relating to these Terms or your purchase of products will be resolved exclusively through final and binding arbitration. The arbitration will be administered by National Arbitration and Mediation (NAM) under its Comprehensive Dispute Resolution Rules and Procedures. The arbitration shall take place in Cyprus, or another mutually agreed-upon location.

Waiver of Jury Trial. YOU AND THE COMPANY HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and the Company are instead electing that all claims and disputes shall be resolved by arbitration under this section. This waiver does not apply where prohibited by law.

Waiver of Class Action Lawsuits. ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS. CLAIMS OF MORE THAN ONE CUSTOMER CANNOT BE ARBITRATED OR LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER.

XIV. CONTACT INFORMATION

Questions about these Terms should be sent to us via the contact form on our website or by email: [email protected] or via mail to: Unlimited Promova Limited, Office 202, 2nd Floor 15 Nafpliou Str., 3025 Limassol, Cyprus.